Curriculum

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Fabio Marques is considered an EXCELLENCE REVOLUTIONARY LEADER.

He has been also called “The Service Man” by many, for his strong passion about serving as the way to true happiness and long-lasting success.

Business and Marketing Consultant, Master Coach and Professional Speaker since 1996, Fabio Marques is recognized as one of the leading specialists in Customer Service Excellence & Client Centric Management and has developed highly effective strategies and techniques in the areas of Leadership, Coaching, Motivation, Communication and Sales.

With more than 35 years of professional experience, 20 years as a consultant and coach, more than 15,000 hours of stage, more than 2,600 lectures and training workshops delivered in several countries (Brazil, Argentina, Paraguay, Chile, Colombia, Mexico, USA, England, Hungary, Australia …), more than 180 corporate clients in various market segments (Chemicals, Pharmaceuticals, Technology, Finance, Commerce, Services, Education …), hundreds of thousands of people impacted directly in live events and millions over the internet, Fabio Marques earned international recognition and entered the prestigious Bristol Who’s Who * list.

* Bristol Who’s Who is a New York-based international premium registration forum dedicated to bringing together and honoring top-notch professionals, executives and leaders from organizations, ventures and associations from around the world who have reached the top of their careers.

Fabio Marques was also approved as a professional speaker and member of the National Speakers Association (NSA) and the Global Speakers Association (GSA).

He is the founder and president of the Institute of Excellence in Services in Brazil and he is the creator of the International Excellence Society, an organization that brings together people dedicated to Personal, Professional and Entrepreneurial Excellence and that also confers the prestigious IES 2020 Certification of Excellence on companies that implement and maintain a structured program of education and training on the behavioral principles, methods and management strategies of Excellence in Services and Client Centric Culture.

He is the author of The Practical Guide to Excellence in Services: Winning Customers, Increasing Profits and Living Better – a bestseller in the area since 1997 – and hundreds of articles, videos, and education and training programs.

He delivered his first international lecture as a professional speaker in 1997 in Boston, USA, during a world conference of the Association For Services Management International, where he launched the Heart Share concept of Customer Loyalty, already mentioned by hundreds of other authors around the world.

As a guest professor for MBA programs, he delivered classes on Leadership for High Performance Teams, Total Quality in Services, Negotiation, People Management, Personal Marketing, Coaching and Reverse Coaching for executives of renowned companies as Visteon, Ford, Procter & Gamble, Oxiteno, Innova and Vale.

Among the organizations that hired and approved Fabio Marques’ work are Algar, Apple, Audi, Banco do Brasil, Bradesco, Caixa Econômica Federal, Cargill, Casas Pernambucanas, Citibank, Conselho Federal de Administração, Conselhos Regionais de Administração, CTBC Telecom, DTCOM, DuPont, ERICSSON, FEA USP, Gerdau, HSBC, Jones Lang LaSalle, LOCALIZA Rent a Car, McDonald’s University, Microcity, Microsoft, ORACLE, Patachou Modas, Puratos, SAP, Schneider Electric, Tunibra Travel, and many others.

His academic background includes Electrotechnology and Business Administration, with a degree in Marketing and specialization in Strategic Management of Customer Service from the University of California, Berkeley Extension.

At the same time, he has been also deeply involved in ethical studies about Behavioral Psychology, Neuro-Science and NLP (Neuro-Linguistic Programming) for more than 30 years.

Before becoming a consultant and professional lecturer, he worked in the sales and services areas of the multinational Siemens, IBM and Alcon, where he took over the General Management of Services of the Brazilian branch, reaching 1st place in Latin America and 3rd place in the world in sales, market share and customer satisfaction.

His most successful lectures and workshops cover topics such as Leadership, Coaching, People Management, Customer Service Excellence, Teamwork, Motivation, Communication, Presentation Techniques, Business Relationships, Personal Marketing, Service Marketing, Negotiation and Sales.

In his presentations, an objective, dynamic and humorous style prevails, offering concepts and pragmatic ideas of immediate application, always focusing on results.

Fabio is fluent in Portuguese, Spanish, English and knows a little bit of French.

EXTRAS:

Fabio Marques is also songwriter, singer and leader of the Band MotivaMusic, delivering shows of Motivational Music at corporate events. Fabio likes to play the drums, the guitar and the piano.

Fabio loves sports, and this love was intensified after he recovered from 2 major car accidents. He practices martial arts, owns a black belt degree and has 2 gold, 2 silver and 1 bronze Panamerican medals by American Taekwondo Association for Songahm Taekwondo.

Surf, soccer and basketball are also among the things he loves to do.

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