Fabio Marques is considered an EXCELLENCE REVOLUTIONARY LEADER.
He has been also called “The Service Man” by many, for his strong passion about serving as the way to true happiness and long-lasting success.
Business and Marketing Consultant, Master Coach and Professional Speaker since 1996, Fabio Marques is recognized as one of the leading specialists in Customer Service Excellence & Client Centric Management and has developed highly effective strategies and techniques in the areas of Leadership, Coaching, Motivation, Communication and Sales.
With more than 35 years of professional experience, 20 years as a consultant and coach, more than 15,000 hours of stage, more than 2,600 lectures and training workshops delivered in several countries (Brazil, Argentina, Paraguay, Chile, Colombia, Mexico, USA, England, Hungary, Australia …), more than 180 corporate clients in various market segments (Chemicals, Pharmaceuticals, Technology, Finance, Commerce, Services, Education …), hundreds of thousands of people impacted directly in live events and millions over the internet, Fabio Marques earned international recognition and entered the prestigious Bristol Who’s Who * list.
* Bristol Who’s Who is a New York-based international premium registration forum dedicated to bringing together and honoring top-notch professionals, executives and leaders from organizations, ventures and associations from around the world who have reached the top of their careers.
Fabio Marques was also approved as a professional speaker and member of the National Speakers Association (NSA) and the Global Speakers Association (GSA).
He is the founder and president of the Institute of Excellence in Services in Brazil and he is the creator of the International Excellence Society, an organization that brings together people dedicated to Personal, Professional and Entrepreneurial Excellence and that also confers the prestigious IES 2020 Certification of Excellence on companies that implement and maintain a structured program of education and training on the behavioral principles, methods and management strategies of Excellence in Services and Client Centric Culture.
He is the author of “The Practical Guide to Excellence in Services: Winning Customers, Increasing Profits and Living Better“ – a bestseller in the area since 1997 – and hundreds of articles, videos, and education and training programs.
He delivered his first international lecture as a professional speaker in 1997 in Boston, USA, during a world conference of the Association For Services Management International, where he launched the Heart Share concept of Customer Loyalty, already mentioned by hundreds of other authors around the world.
As a guest professor for MBA programs, he delivered classes on Leadership for High Performance Teams, Total Quality in Services, Negotiation, People Management, Personal Marketing, Coaching and Reverse Coaching for executives of renowned companies as Visteon, Ford, Procter & Gamble, Oxiteno, Innova and Vale.