Executive Coach, Business Consultant and Professional Speaker since 1996, with better than 15,000 hours on stage, Fabio Marques already delivered more than 2,600 live presentations (lectures, speeches and workshops) to over 130,000 people, serving hundreds of organizations such as AUDI, Apple, BASF, Citibank, DuPont, Jones Lang LaSalle, Merck, ORACLE, Microsoft, Schneider Electric, SAP, Bradesco, Localiza Rent a Car, Toshiba Business Solutions, Siemens, Nestle, AVAYA and many others of same importance.

Fabio Marques is the founder and president of the Institute of Excellence in Services of Brasil and is also the founder-member of the INTERNATIONAL EXCELLENCE SOCIETY, an organization that congregates people dedicated to Personal, Professional and Entrepreneurial Excellence and that provides the IES 2020 Certification of Excellence to companies that implements and keeps a structured program of education, training and development for their entire workforce and their leadership team on the behavioral principles, methods and strategies of Customer Service Excellence and Client Centric Management.

Expert on Motivation, Training and Leadership to achieve Excellence in Management, Sales and Services, was recognized by New York’s BRISTOL WHO’S WHO as a Top Professional in his field.

As a professional speaker and trainer, Fabio Marques was recognized by the USA National Speakers Association (NSA) and by the Global Speakers Association (GSA).


Years of Professional Experience


Hours on Stage


Organizations Served


Live Presentations Delivered

Personal Excellence

Gratitude and Self-Motivation. Identity, Attitude and Purpose. Vision and Goals. Communication and Relationship Skills. Learning and Sharing. Persistent Practice, Discipline, Improvement, and Healthy Habits, always willing to go for that extra mile. High Productivity in Self-Leadership.

Professional Excellence

Technical and Functional Skills. Extraordinary Customer Service. Assertive Negotiation. Value Added Sales. Conflict Management and Problem Solving. Teamwork and Cooperation. Public Speaking and Presentation Techniques. High Performance in Team Leadership.

Entrepreneurial Excellence

Organizational Systemic Vision. Sustainable Strategic Planning. Marketing. Client Centric Management. Strategic Training and Development. Talent Management. Intelligent Financial Decisions. Mentoring and Coaching practices. Leadership of Leaders.

Self-Development & Career Management

For those who take responsibility for their own personal and professional growth and already understand the importance of investing in themselves to build a life of accomplishments, with emotional and financial rewards, seeking to develop their maximum potential, including the possibility of a promising career as coach, consultant and speaker. Ask for our coaching, mentoring and on-line training solutions for your Personal, Professional and Financial Development.

In-Company Training & Development

Make strategic use of our motivational speeches, lectures, training workshops, development programs, coaching and mentoring services - already tested and approved by thousands of people and hundreds of well-known companies - to strengthen your leadership, empower your teams and increase productivity in your Front Office (Sales, Technical Assistance, Customer Care) and Back Office (Operational, Administrative, Financial).

IES 2020 Certification of Excellence

Take our exciting, structured and safe path for talent development and organizational management. Establish a Client Centric Culture and achieve extraordinary levels of quality in Customer Services, achieving the IES 2020 Certification of Business Excellence approved by the International Excellence Society, improving Market Share, Business Performance and Profitability.

Business shaking hands in front of modern building with copy space (selective focus)

With offices in Sao Paulo (Brazil) and Miami (USA):

We develop inspirational speeches, innovative training, coaching, mentoring and consulting methodologies that empower people to achieve Excellence in Services, Sales, Leadership, Communication and Business Relationship Management, building a Powerful Client Centric Culture that can produce extraordinary and meaningful results!

We work with internationally experienced multi-language consultants, trainers and motivational speakers, who are able to bring fresh and innovative ideas and concepts to transformational projects, meetings and conventions.

Services Tailored to Your Needs

Our inspirational speeches and lectures are accurate surgical interventions in people’s hearts and minds. They are works-of-art of professional communication, fruits from profound study, careful planning and dedicated preparation, with the commitment to bring about effective transformation, with lasting effects.

We use behavioral psychology, neuroscience techniques, andragogy (adult learning), ethical neurolinguistic programming and the most advanced presentation and oratory techniques to engage audiences, facilitate learning retention, elicit thoughtful reflections, important decisions, and effective actions that can produce concrete results in the personal and professional lives of the people involved in our events.

Our speeches and lectures can be held in 20, 40, 60, 90, 100 or 120 minute formats, according to your need!

In our education and training programs, we use the methodology of VIP Workshops (Vivid, Interactive and Personalized) fully aligned with the needs of each class!

We develop specific in-company training projects for managers, for administrative, operations and front-line professionals, where all those involved are impacted and encouraged to put the concept of excellence into practice, increasing Leadership effectiveness, increasing Sales, Improving Customer Service and Technical Assistance efficiency and achieving high levels of collaboration and organizational productivity!

Our Seminars and VIP Workshops can be delivered in immersions of 8, 16 or 24 hours, according to your need!

Client Centric Management, Strategic Excellence in Services, Stakeholders Management and Customer Experience.

We have developed an exciting, structured and safe path for Talent & Leadership Development that will help your organization to achieve the rewarding IES 2020 Certification of Excellence, a seal of approval by INTERNATIONAL EXCELLENCE SOCIETY that attests to your company’s commitment to excellence in the services provided to your customers.

The Consulting Projects are developed in periods of 6, 12, 18, 24 or 36 months, according to the volume of people and organizational units involved!

Coaching is serious and should be done with Excellence. Therefore, we believe that the decision of choosing who will coach you or your company’s professionals should consider the coach’s proven success experience above anything else.

We have provided Life Coaching and Executive Coaching services for more than 20 years, effectively contributing to the success of our individual and corporate clients. Entrepreneurs, executives, professionals in career transitions, and young people seeking guidance have come to us over the years, always by recommendation of other satisfied customers.

We also teach coaching and mentoring techniques in MBA programs and in-company courses so that leaders can increase their effectiveness in talent management.

Coaching sessions can be done in person, via phone or Skype, according to your need and convenience!


Practical Guide to Excellence


One of the best-selling books on the subject, this Practical Guide shows clearly and objectively what true service excellence is and how to run a business to grow in today’s highly competitive marketplace! Learn how to do Customer Experience Management and Employee Experience Management in day-to-day practice, learning techniques and strategies of immediate application, explained in a simple and motivating way by who really understand the subject.

Special customized editions in English or Spanish will be available for orders of 1,000+ copies.


Professional Network of Excellence


Get access to tips, articles, audios, videos and courses on Excellence in Services, Customer Focus, Personal Marketing, Negotiation, Oratory, Presentation Techniques and much more in the areas of Personal, Professional and Entrepreneurial Excellence by becoming a member The prestigious International Excellence Society! Develop your skills and your business with unique content, including materials specially created for consultants and speakers.

Special customized editions in English or Spanish will be available for orders of 1,000+ subscriptions.


Training KIT for Excellence


Improve attitude and behavior, develop abilities to understand real needs and to achieve customer satisfaction with less effort.  Increase the power of communication, build better relationships in and out of work. Understand the source of the explosive client, and how to deal with complaints in productive ways. Know how to earn recognition of high performance and make Excellence in Services your main differential in the market!

Special customized editions in English or Spanish will be available for orders of 1,000+ copies.


The Customer Experience:

More Testimonials

+ 180 companies served!

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Contact Us!


4000 Hollywood Blvd - Suite 555-S - Hollywood, FL 33021 - USA

Phone Numbers

+55 11 4152-8499 or +55 11 99467-2951



Call one of our numbers or fill the contact form, so we can understand your situation and develop the perfect solution for your needs!

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